If you do not turn up your booking on the date, you have defined, your booking will be cancelled and you will be charged for the full value of you booking to your credit card
If you do not turn up on the day of your booking but instead turn up a day later, there is unfortunately no guarantee that we will have a bed or a room available for you.
Where the Guest has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Guest has been informed of such Condition, in the event of cancellation of the Booking, all Charges applicable to that Booking remain payable in full.
If you have booked with an online travel agent such as Hostelworld.com, any deposit that you paid at the time of booking was a commission kept by their company. Flugler does not received any deposits paid on external booking sites .Refund of those deposits are completely the purview of the online travel agent. You will need to contact them to discuss it.
If you had made your booking directly with Flugler hostels website or Booking.com, we have not taken any deposit off your credit card. Your credit card information is simple recorded in the event that you are a no-show after your Check in date. All is good!
The minimum age for Primary guests to check in at all Flugler hostels is 18
It is mandatory for Guest to present valid photo identification at the time of check-in. According to Government regulations, a valid Photo ID has to be carried by every person staying at the hostel. The identification proofs accepted at the time of Check-in are Passport, Aadhar Card, Driving License and Voter ID card. PAN Card and other Local IDS are not accepted as a valid ID Card
No drugs are tolerated on the property
Guests are required to conduct themselves in a reasonable and responsible manner at the Hostel and must not act in any way, which may disturb other guests. Please be considerate of your fellow guests. Failure to adhere to this requirement may result in Guests being asked to leave the Hostel in which event all Charges and Additional Charges shall become immediately payable by the Guest
Guests shall be liable for any damage, except normal wear and tear to Hostel asset. Guest shall keep the Hostel dorm room and private room in a good condition and maintain hygiene and cleanliness
Basic manners are expected. Our staff are human beings who deserve to be treat with respect
We have cameras in our every hostel and our staff are well trained to spot it. Any stealing will not be tolerated
Threats of violence or anger directed at either our staff or our guests will result in you being removed from the property
Any forms of sex tourism or child abuse that we witness will be reported to the authorities and the perpetrator will be immediately removed from the property
Smoking is not permitted inside any of our hostel and only in the designated smoking areas
Guests are responsible for their own personal belongings
No animals are allowed in the hostel premises
It is of paramount importance that Flugler hostels provides a safe working environment for all staff. All members of our team have the right to expect a safe place to work, free of harassment or abuse.
We are a private business and such are obliged by absolutely no legal framework to serve any Guests that we do not to serve for any reason.
We have the right to remove you from the property if we do not want you in our hostel and we do not have to declare any reason for doing so.Guests that:
“Booking” means the reservation by the Customer of accommodation and any other products and services detailed in the Booking, which is accepted by Flugler
“Charges” means the charges payable by the Customer in connection with the Booking
“Flügler” means Flugler Hospitality Private Limited (registered company number 073905) or such other company in the same group of companies as Flugler that operates the Hostel
“Guests” means the Customer and any third parties they invite to the Hostel in connection with the Booking
“Hostel” means the hostel owned or operated by Flugler the location of which is specified in the Booking